Check Out Our FAQ’s below For Questions About Our Pet Care

Terms and Conditions for our Pet Care Gift Cards can be found at the bottom of this page.

Regular Walking and pet care Visit Hours:

Monday-Friday, 8am - 6:30pm

Weekday Early Morning or After Hours walks, Puppy visits or Cat visits: 

Before 8am or After 6:30pm. + $10 fee applies to standard rate.

Weekend Walks and Puppy Visits: 

+ $8 applies to standard rate. Based on availability and with advanced scheduling. Please try to submit weekend requests 3-4 days prior to the weekend. 

HOURS AND HOLIDAY INFORMATION

Holiday Walking and Pet Care Visits:

All holiday care is based upon availability and requests for service must be made in advance. +$5 to $15 fee applies to all daily visits over major holidays. +$25 fee applies to all overnight services over major holidays.

All regular services are suspended for the following holidays:

New Years Day, Memorial Day Weekend, Fourth of July, Labor Day Weekend, Thanksgiving Holiday (Thursday-Sunday), Christmas Eve, Christmas Day, New Years Eve.

 

FREQUENTLY ASKED QUESTIONS

What is your cancellation policy?

For Cancelation of Individual Dog Walks and Puppy Visits:

  Unless due to an emergency, we ask that you cancel your dog walk no later than 8PM the evening before we are scheduled to visit. Day of cancellations will be charged the full walk rate. 

For Cancelation of 5+ Days of Regularly Scheduled Dog Walks and Puppy Visits:

We understand that everyone needs some time off and that family vacations are a big part of life--especially in the summer and around the holidays. But we ask that when you need to suspend any regularly scheduled walks or puppy care, you give us at least 2 weeks notice. The following fees apply to cancelled walks and puppy care:

2+ weeks before = No charge

-14 days = 20% charge of regularly scheduled walks/puppy visits

 -9 days = 50% charge of regularly scheduled walks/puppy visits

-4 days = 100% charge of regularly scheduled walks/puppy visits

For Boarding, Pet Sitting and Cat Visits:

  Since all boarding and pet sitting services are paid for in full at time of booking, our cancellation policy is as follows: 

7+ days before scheduled start = 90% refund 

3-6 days before scheduled start = 50% refund

0-2 days before scheduled start = no refund

Do YOU ever cancel walks or booked pet care?

Nope! We pride ourselves on always being available to you and your pet. Unless the weather or a city wide emergency shuts down public transportation we will be there!

Will my dog be walked in bad weather? 

You Bet! Dogs have to go out regardless of the weather. We may have to shorten walks for the safety of both dogs and humans but lost time will always be made up. 

Can I have the same walker/pet care pro every time I book?

We do our best to make sure you have the same wonderful pet care pro every time but sickness and vacations happen (hopefully NOT in that order!). Our team is made up of wonderful professionals who work seamlessly in all sub situations and we guarantee that you and your pet will end up thinking of us all as part of your pack! It's our policy that all of our customers are ALWAYS covered.

How do I book a meet and greet?

Send us a message through our Contact Us page OR start the booking process immediately by signing up in our software portal and requesting a meet and greet there. For more information on this process, visit Our Software and Mobile App page.

How do I schedule pet care?

For Customers Who Wish To Manage Their Pet Care Online Or Via Mobile: 

We have our own scheduling software which makes it possible for you to book services online and through the mobile app. Start by signing up through our online portal and submitting information about you, your pet and your requested services. You can then book a complimentary Meet & Greet and the pet care services you need. And of course you can give us a call anytime and we can walk you through the activation process.

For Customers Who Prefer To Book Via Phone or Email: 

You can call or email us anytime and we can get you set up. We love hearing from all our wonderful customers!

How do I pay for your pet care services?

Currently we take credit card, cash, check, Venmo and Zelle transfers for all services. We also offer autopay options for recurring customers. Boarding, Overnight Pet Sitting and Cat Visits must be paid in full at the time of booking. Dog Walks and Puppy Visits are typically invoiced and paid on a weekly basis.

Can I schedule last minute dog walks?

We are almost always able to accommodate last minute weekday dog walks for our existing customers. Weekend walks cannot be guaranteed but we will do our upmost to accommodate your requests. 

Will you take my dog off-leash?

We love taking advantage of the off leash time in the parks. We are happy to allow your dog off leash once we have established a good relationship and deemed his/her recall skills up to our standards. We are also happy to take groups of 3 or fewer dogs to surrounding runs provided all dogs are appropriately socialized and time permitting.

What is your service area? Do you offer pet care services near me?

We service select areas of both the Upper East and West Sides of Manhattan. View our Service Area page to see if you fall into our covered area.

Are you Bonded and Insured?

You bet! All our pros are bonded and insured through Business Insurers of the Carolinas for you and your pet’s protection. Check out our blog that breaks down what this type of insurance and bond covers!

Is There anything we Haven't covered? Shoot us an email or give us a call and we will happily answer any other questions you might have!

GIFT CARD TERMS AND CONDITIONS 

The Perfect Pooch NYC Gift Card Terms and Conditions
Effective Date: 3/1/25
By purchasing, accepting, or using a The Perfect Pooch NYC Gift Card ("Gift Card"), you agree to these Terms and Conditions ("Terms"). If you do not agree to these Terms, do not purchase, use, or accept a Gift Card.
1. Redemption and Use
  • Gift Cards are redeemable only for eligible services provided by The Perfect Pooch NYC and cannot be used for third-party services.
  • The redeemer of the Gift Card must reside within The Perfect Pooch NYC's service area. It is the sole responsibility of the purchaser to ensure that the recipient lives within our service area before purchasing a Gift Card.
  • Gift Cards are not refundable, exchangeable for cash, or redeemable for any other products or services outside of The Perfect Pooch NYC’s offerings.
  • If the recipient does not reside within our service area, the Gift Card will not be redeemable, and no refunds will be issued.
2. Service Area
  • The Perfect Pooch NYC provides services exclusively within our designated service area. Purchasers and recipients should verify eligibility by checking our service area at www.theperfectpoochnyc.com/our-service-area before purchasing or attempting to redeem a Gift Card.
3. Expiration and Fees
  • Gift Cards do not expire.
  • There are no service fees or inactivity fees associated with Gift Cards.
4. Non-Transferability and Restrictions
  • Gift Cards cannot be resold, transferred for value, or used for unauthorized purposes.
  • Any unauthorized use, reproduction, or resale of a Gift Card may result in its cancellation without notice and without refund.
5. Lost or Stolen Gift Cards
  • The Perfect Pooch NYC is not responsible for lost, stolen, or unauthorized use of Gift Cards and Gift Card holder should treat the Gift Card like cash.
  • Gift Cards will not be replaced if lost or stolen.
6. Fraud and Abuse
  • The Perfect Pooch NYC reserves the right to cancel a Gift Card and refuse service if fraud, abuse, or violation of these Terms is suspected.
  • If a Gift Card is obtained or used fraudulently, The Perfect Pooch NYC reserves the right to pursue legal action and charge alternative payment methods.
7. Modifications to Terms
  • The Perfect Pooch NYC reserves the right to modify these Terms at any time. Any changes will be posted at www.theperfectpoochnyc.com and will be effective immediately upon posting.
8. Limitation of Liability
  • The Perfect Pooch NYC makes no warranties, express or implied, regarding Gift Cards, including but not limited to merchantability or fitness for a particular purpose.
  • The Perfect Pooch NYC is not liable for any indirect, special, or consequential damages arising from the use or inability to use a Gift Card.
9. Governing Law
  • These Terms and Conditions are governed by the laws of the State of New York without regard to conflict of law principles.
For questions regarding Gift Cards, please contact us at info@theperfectpoochnyc.com